Introduction
At Maya Hive (Pvt) Ltd. (“Maya Hive,” “we,” “us,” or “our”), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and protect your personal information when you use the mayahive.com website (“Website”) and any related products and services (collectively, “Services”). This Policy also explains your rights and choices concerning your personal information.
By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree with our practices, please do not use our website or provide us with your personal information. This Policy does not apply to third-party practices or websites not controlled by us.
Automatic Collection of Information
When you visit the Website, our servers automatically collect certain information sent by your browser. This information may include:
- Your device’s IP address
- Browser type and version
- Operating system type and version
- Language preferences
- The webpage you visited before our website
- Pages of our Website that you visit
- Time spent on our pages
- Searches conducted on our website
- Access times and dates
- Other statistics related to your use of our website
This automatically collected information is primarily used to identify potential abuse and gather statistical data about Website usage. It is not aggregated in a way that personally identifies you.
Privacy of Children
We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not provide any personal information through our website or Services. If you believe a child under 18 has provided personal information to us without parental consent, please contact us, and we will promptly delete the information.
We encourage parents and legal guardians to monitor their children’s online activities and instruct them not to provide personal information online without consent.
Use and Processing of Collected Information
We may act as both a data controller and data processor depending on the context of the personal information and your interactions with our Website and Services:
- Data Controller: We act as a data controller when you provide personal information necessary for using our website and Services. In such cases, we determine the purposes and means of processing personal information.
- Data Processor: We act as a data processor when you submit personal information through our Website and Services. We process this information according to your instructions, and you act as the data controller.
We may collect and use your personal information for the following purposes:
- To offer our marketing and IT services
- To improve our marketing and IT services
- To send marketing and promotional communications (with your consent)
- To respond to inquiries and provide support
- To request user feedback
- To improve user experience
- To deliver targeted advertising
- To run and operate the website and Services
The legal basis for processing your personal information may include consent, the necessity of processing for contractual or legal obligations, compliance with legal obligations, tasks in the public interest, and legitimate interests pursued by us or third parties. You have the right to withdraw your consent at any time, subject to applicable laws.
Disclosure of Information
We may share your personal information under the following circumstances:
- With affiliated companies and service providers who assist in the operation of our website and services, and who adhere to similar privacy practices.
- In response to legal obligations or government requests, or to protect our rights and safety or that of others.
- In the event of a business transition, such as a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction.
We do not sell or share your personally identifiable information with unaffiliated third parties for their marketing purposes.
Retention of Information
We will retain and use your personal information for the duration necessary to fulfil legal obligations, complete transactions, and resolve disputes. After this period, your personal information will be deleted.
Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have specific data protection rights. These rights include the right to access, correct, amend, or delete your personal information, as well as the right to restrict or object to its processing.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).
Cookies
Our Website and Services use cookies to personalize your online experience. You can modify your browser settings to accept or decline cookies.
Data Analytics
We may use third-party analytics tools such as Google Analytics 4 to collect standard internet activity and usage information. This information helps us monitor performance and improve our Website and Services.
Email Marketing
We offer electronic newsletters and allow you to opt out of marketing emails.
Our Website and Services may contain links to third-party resources. Please be aware that we are not responsible for the privacy practices of these resources.
Information Security
We implement reasonable safeguards to protect your personal information from unauthorized access, use, disclosure, or modification. For more details, please refer to the “Information Security” section of this Policy.
Data Breach
In the event of a data breach, we will take appropriate measures, including investigation and notification if required by law.
Changes and Amendments
We reserve the right to modify this Policy at our discretion. Updated versions will be effective immediately upon posting, with the date indicated.
Acceptance of this Policy
By using our Website and Services, you agree to the terms of this Policy. If you do not agree, please do not use our website or provide your personal information.